Get answers to the most frequently asked questions on all PAX solutions here.
Point to Point Encryption is available for processors that require it.
One option would be an A920. This device can be used on Wireless or Wi-Fi, and also has a docking station that supports a wired LAN connection. Talk to your reseller for a device that fits our specific needs.
Yes, but you would need to install a third-party POS or inventory tracking application. The E Series of devices are a self-contained Android POS and a payment terminal in a single unit.
This is expected and this is normal operation under the latest applications. It is a message that lets them know that there is not an RKI (Remote Key Injection) download for the terminal. Please tap the arrow to exit the message or press the Cancel Button. Do not tell the customer to downgrade the application.
The terminal has detected an insecurity with the hardware and has locked itself in security purposes. This can happen if the terminal was dropped or tampered with. This error message will also appear if the internal battery is damaged or needs to be replaced. With that being said, the machine must be sent to RMA for a Repair.
Due to policy changes, we are not able to provide TIDS via email. All firmware updates must be done over the phone with a Technical Support Analyst. Please see the attached memo. You may call our support line at 877-859-0099 option 4 for further assistance.
