This is expected and this is normal operation under the latest applications. It is a message that lets them know that there is not an RKI (Remote Key Injection) download for the terminal. Please tap the arrow to exit the message or press the Cancel Button. Do not tell the customer to downgrade the application.
The terminal has detected an insecurity with the hardware and has locked itself in security purposes. This can happen if the terminal was dropped or tampered with. This error message will also appear if the internal battery is damaged or needs to be replaced. With that being said, the machine must be sent to RMA for a Repair.
Due to policy changes, we are not able to provide TIDS via email. All firmware updates must be done over the phone with a Technical Support Analyst. Please see the attached memo. You may call our support line at 877-859-0099 option 4 for further assistance.
This error message was received when the application installed is OMAHA/FDRCNV. Run a provision or self-register, or contact the Datawire.
It means the password is incorrectly inputted 3 times. To resolve the issue just power cycle the terminal.