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Report a Security Incident

Have a security concern with a POS or application? Report the incident to us now.

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Submit a Support Ticket

For help with your payment terminal, submit a support ticket now.

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ABOUT PAX SUPPORT

We’re passionate about providing top-notch customer service to our distributors and customers. With phone and email support, our dedicated team is standing by to help ensure your issues are addressed swiftly.

94% CUSTOMER SATISFACTION FROM 231 SURVEYS IN SEPTEMBER!

She explained it very calmly and kindly and it worked out well.

Very knowledgeable and personable.

Very nice agent. From one agent to another, very accommodating.

She is very competent on terminal support and was able to provide the information I needed quickly!

The person who helped me was thorough, meticulous, non-judgmental and helpful. Good experience.

I think I spoke to him more than once in the past and he always solves the issue! Professional and friendly! Keep it up!

Everything is okay he is a great agent who explains and fixes the problem really quickly.

The agent was a pleasure to speak with. He clearly explained how to resolve my issue and followed up with a detailed email for my future reference.

He was EXCELLENT!!!! 🙂

Video tutorials

Walk yourself through common issues with our video tutorial library.

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FAQ

Get answers to our customers’ most commonly asked questions.

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PAX Knowledge Base

Dive into our knowledge base articles for quick insight and support.

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Developer Portal

Get technical support from our developer support community.

Documents

View all available documents for our products and solutions.

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End-of-Life Notices

See which products and applications are retiring and find replacements.

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RMA Support

Check on your warranty status or request a Return Material Authorization (RMA) repair.

RMA PORTAL

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