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PAX Technology Inc. | Support
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Support

PAX Peace of Mind

*Update* to Tech Support Impacts of Coronavirus (COVID-19)

Extended Support Hours Effective Immediately:  9am – 1am EDT, Monday – Friday and 9am – 5pm EDT Saturday

 

In an abundance of caution and as a further means to protect our employees and their families from virus related events, PAX has made updates to our technical support schedule.

Effective as of June 2nd, PAX technical support hours have been extended from 9:00am EDT through 1:00am EDT, Monday through Friday and 9:00am through 5:00pm Saturday.  We are closely monitoring the safety and wellness of our employees and will continue to update our customers as changes occur. 

What happens if I call in after the published support hours?

All calls received outside of the published support hours will be routed to a support voice mail. Those calls are returned as quickly as possible the following day by a senior representative.

 

How long will this change last?

While we cannot predict the outcome at this time, we continue to closely monitor employee wellness and continue to follow WHO and CDC guidelines for virus prevention on a daily basis.  PAX will communicate with its partners and customers to advise of changes as they happen.

 

­­Please feel free to contact PAX technical support for additional information at (877) 859-0099 or via email at  support@pax.us.

 

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VIDEO TUTORIALS

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KBase

PAX Knowledge Base

Log In or Sign Up as a new user to access our Troubleshooting Knowledge Base.

 

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Get answers quickly

Get answers to some of the most commonly asked questions here.

 

FAQs

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PAX Developer Portal

A technical community and support center for developers.

 

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90% Customer Satisfaction from 218 surveys in February and growing!

  • “The agent was very helpful and got my PAX S300 up and running in 5 minutes. It was nice to speak with someone that had the knowledge to get me back up and running ASAP."

    -East Commerce Payments

  • "Give the man a raise! Great job!"

    -TSYS

  • "Fully helped out and made sure I was moving in the right direction. Was professional throughout."

    -GoCurrency

  • "This has been the best customer service experience I have had in long time. Thank you so much"

    -Next Charge Solutions

  • "Great Service!"

    -Vizpay

  • "Agent was amazing! Very Knowledgeable & quickly resolved our issue. Thank you so much!"

    -POS Pros

  • "This was my first experience calling tech support since one online training session and I must say the agent was extremely helpful and patient as she walked me through a file set up. I would have been lost without her."

    -AAJ Electronics

  • "Fantastic. very helpful. this was my third or fourth great communication in a row."

    -Fintech Processing

  • "110% Excellent Service!!"

    -South Texas Payment Systems

UNPARALLELED SUPPORT

We provide unparalleled technical support, configuration assistance and training, supporting both hardware and software. Our dedicated team of experts are available 24 hours a day, 6 days a week to serve you.

WHAT MAKES US DIFFERENT?

We consider technical support and training a top priority at PAX. Easy integration is not possible without proven experts and trainers ready to assist, and we recognize how important that is to our customer. Our dedicated attention to your needs means delivering an invaluable service to support our customers’ overall and long-term success.

  • Contact Us

  • We’re available to talk via phone, email, or chat 24 hours a day, 6 days a week (Monday-Saturday).

  • FAQs

  • Get answers to the most common questions here!

    • How do I enable Apple Pay/Contactless?
    • What’s the warranty on PAX Products?
    • How do I charge my A920?