Support
PAX Peace of Mind
Giving you all the resources you need
VIDEO TUTORIALS
Become a PAX Expert in minutes through our tutorial videos.
See More
PAX Knowledge Base
Log In or Sign Up as a new user to access our Troubleshooting Knowledge Base.
Go to Knowledge Base
Get answers quickly
Get answers to some of the most commonly asked questions here.
FAQs
90% Customer Satisfaction from 218 surveys in February and growing!
“The agent was very helpful and got my PAX S300 up and running in 5 minutes. It was nice to speak with someone that had the knowledge to get me back up and running ASAP."
-East Commerce Payments
"Give the man a raise! Great job!"
-TSYS
"Fully helped out and made sure I was moving in the right direction. Was professional throughout."
-GoCurrency
"This has been the best customer service experience I have had in long time. Thank you so much"
-Next Charge Solutions
"Agent was amazing! Very Knowledgeable & quickly resolved our issue. Thank you so much!"
-POS Pros
"This was my first experience calling tech support since one online training session and I must say the agent was extremely helpful and patient as she walked me through a file set up. I would have been lost without her."
-AAJ Electronics
"Fantastic. very helpful. this was my third or fourth great communication in a row."
-Fintech Processing
"110% Excellent Service!!"
-South Texas Payment Systems
We provide unparalleled technical support, configuration assistance and training, supporting both hardware and software. Our dedicated team of experts are available 24 hours a day, 6 days a week to serve you.
We consider technical support and training a top priority at PAX. Easy integration is not possible without proven experts and trainers ready to assist, and we recognize how important that is to our customer. Our dedicated attention to your needs means delivering an invaluable service to support our customers’ overall and long-term success.
- We’re available to talk via phone, email, or chat 24 hours a day, 6 days a week (Monday-Saturday).
- Need to check your warranty status or request an RMA repair?
- Get answers to the most common questions here!
- How do I enable Apple Pay/Contactless?
- What’s the warranty on PAX Products?
- How do I charge my A920?