Support
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Submit a Support Ticket

Experiencing an issue with your PAX device? Please submit a support ticket, and our team will assist you quickly.

SUBMIT TICKET
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PAX Academy

Walk yourself through common issues with our video tutorial library.

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PAXSTORE Knowledge Base

Dive into our knowledge base articles for quick insight and support.

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Documents

View all available documents for our products and solutions.

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FAQ

Get answers to our customers’ most commonly asked questions.

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Video tutorials

Walk yourself through common issues with our video tutorial library.

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End-of-Life Notices

See which products and applications are retiring and find replacements.

VIEW NOTICES
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Developer Portal

Get technical support from our developer support community.

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Report a Security Incident

Report any security issues with your PAX POS solution immediately. We take security seriously and are committed to protecting our customers. Our team will investigate and assist promptly.

REPORT INCIDENT

ABOUT PAX SUPPORT

We’re passionate about providing top-notch customer service to our distributors and customers. With phone and email support, our dedicated team is standing by to help ensure your issues are addressed swiftly.

99% Customer Satisfaction from 338 surveys in February

Excellent Customer Service.
Very helpful and nice to talk to. Walked me through every step, answered all my questions. Great customer service.
Excellent Service great help.
Short and sweet, very helpful!
The agent was very helpful and detailed in his explanations and instructions. Thank you!
AS ALWAYS EXCEPTIONAL CUSTOMER SERVICE!!!! THANK YOU.
Excellent service. very professional and patient. easy to talk to. 5 stars!!! Thank you.
Amazing customer service, knowledgeable and helpful!
Fantastic. Couldn’t ask for more.
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RMA Support

Check on your warranty status or request a Return Material Authorization (RMA) repair.
Check Warranty
RMA PORTAL

Request an RMA Repair or Check Warranty.
This form is for PAX North America.
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Why Companies Worldwide Choose PAX

From mom-and-pop shops to enterprise retail brands, customers small and large trust PAX with their payments.
PAX Technology Blog and Website | PAX Global World Map

More Than Just Payments

Get access to exclusive apps in our one-of-a-kind marketplace, PAXSTORE. Power up your devices and terminals and make them work for you.

MARKETPLACE

Maximum Flexibility

Powered by Android, our devices are built for flexibility and innovation. Easily and quickly customize your terminals to fit your unique needs.

SOLUTIONS

Easy Certifications

With PAX’s common kernel, certifying your payment devices across multiple payment terminal platforms is easier than ever before.

PRODUCTS
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Looking For More Information?

Discover more about PAX, support documents, and more using our site map.

PAX Site Map
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Find a Distibutor

To purchase a PAX product, contact one of our preferred distributors today.

Distributors

PAXSTORE

PAXSTORE is a secure, cloud-based platform that empowers businesses to manage their payment devices and access a vast marketplace of apps. It enables remote updates, real-time monitoring, and seamless integration with third-party services, ensuring merchants stay efficient, secure, and adaptable in an ever-evolving payment landscape.
K POS, Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
Image of app from PAXSTORE, PAX Technology Inc., North America
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VISIT PAXSTORE
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PAX INDUSTRY INSIGHTS

ETA Transact 2026

ETA Transact 2026: Essential, Inspiring Payments

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Partner Success Story: PayFacto, PAXCON 2025, Karen Cox, Arcelia Arcy Stevens, PAX Technology Inc., North America

Partner Success Story: Payfacto

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2025 product roadmap pax technology 2

Exciting New Product Offerings for 2025

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ETA Transact 2026

ETA Transact 2026: Essential, Inspiring Payments

Read
Partner Success Story: PayFacto, PAXCON 2025, Karen Cox, Arcelia Arcy Stevens, PAX Technology Inc., North America

Partner Success Story: Payfacto

Read
2025 product roadmap pax technology 2

Exciting New Product Offerings for 2025

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