Get answers to the most frequently asked questions on all PAX solutions here.
A: PED Tampered: The terminal has detected an insecurity with the hardware and has locked itself for security purposes. This can happen if the terminal was dropped or actually tampered with. This error message will also appear if the internal battery is damaged or needs to be replaced.
A: If this is a new terminal, turn off the terminal and remove the battery from the device. Once you remove the battery peel off the protection sticker off the battery. Then place the battery back into the device and plug in the charger.
A: Contact your Merchant Service Provider and have them enable this feature on your file. Then power cycle the terminal to download the new changes.
A: Warranty details may vary. Contact your terminal service provider for warranty information.
The default rate is 115200 bps (PAX terminal will automatically negotiate to the MAGTEK Baud Rate and supports 9600/1200/2400…)
A: There are two cables required for operation.
For the Micr Mini: 22517563 REV.A
For the Micr Micrimage: 22410302 REV.C
Make sure you have “Check Reader” turned on in the terminal. You can do that in BroadPOS by enabling the “Check Reader” option. You can also do it at the terminal level: