FAQs
Get answers to the most frequently asked questions on all PAX solutions here.
General PAX Terminals
Q: What's the difference between an Android and Traditional terminal?
A: Android terminals use the Android operating system and work more like a tablet than a traditional payment device. Android payment terminals can have multiple applications so they can have multiple uses. A traditional terminal only uses the payment application and can only be used to process payments.
Q: What are some examples of PAX Android terminals?
A: Some examples would include the A920, a mobile device; the A80, an Android version of our S80; the E-Series, which are Point-of-Sale devices; and the Q-Series for unattended sales terminals. Contact your sales consultant or your reseller for specific devices and product availability.
Technical/Troubleshooting
Q: What’s the warranty on PAX products?
A: Warranty details may vary. Contact your terminal service provider for warranty information.
Q: Why does my terminal say PED Tampered?
A: PED Tampered: The terminal has detected an insecurity with the hardware and has locked itself for security purposes. This can happen if the terminal was dropped or actually tampered with. This error message will also appear if the internal battery is damaged or needs to be replaced.
Q: Why won’t my A920 hold a charge?
A: If this is a new terminal, turn off the terminal and remove the battery from the device. Once you remove the battery peel off the protection sticker off the battery. Then place the battery back into the device and plug in the charger.
Q: How do I enable Apple Pay/Contactless?
A: Contact your Merchant Service Provider and have them enable this feature on your file. Then power cycle the terminal to download the new changes.
Q: What are the communication options in a PAX Android terminal?
A: All PAX Android devices support Wireless and Wi-Fi. Other connection methods such as LAN, Dial, or Bluetooth depend on the specifications or accessories and may vary in availability with other PAX devices.
Terminal Capabilities
Q: Can an Android terminal keep track of inventory or act as a POS?
A: Yes, but you would need to install a third-party POS or inventory tracking application. The E Series of devices are a self-contained Android POS and a payment terminal in a single unit.
Q: I have a traditional storefront and a mobile sales business, like a food truck or outdoor shows. Is there a device I can use in both?
A: One option would be an A920. This device can be used on Wireless or Wi-Fi, and also has a docking station that supports a wired LAN connection. Talk to your reseller for a device that fits our specific needs.
Q: Can the PAX support Point to Point (P2PE) encryption?
A: Point to Point Encryption is available for processors that require it.
Q: Can I process tips on a PAX terminal?
A: All PAX terminals can process tips, either entered at the time of sale or adjusted after the sale. Please ask your reseller for details.
Q: Can I use the Android device to calculate sales tax?
A: Sales tax would need to be calculated separately on a Point-of-Sale. The Point-of-Sale would calculate tax and include it in the total sent to the payment application. Some applications support having a prompt for tax in the transaction. It will print the tax amount on the receipt and the total tax collected on the batch report.
Q: Can a PAX Android terminal take Apple Pay?
A: All current PAX devices can accept contactless card and device payments, like Apple Pay, Google Wallet, Samsung Pay, etc. It must be configured in the terminal and with the payment host.
Q: Can I take Debit, EBT, FSA, or eWIC on my PAX terminal?
A: You can process Debit or EBT on an encrypted terminal. FSA, HSA, or eWIC payments can only be processed if the terminal is attached to a POS that can send the authorization information for those types of payments. An E Series device with an application that supports FSC, HSE or eWIC would be able to process these payments directly.
Q: Can I take gift cards?
A: Yes, we have applications that support gift cards. Ask your reseller for details.
Q: Can the device email a receipt to my customer?
A: This would depend on a third-party POS application in or connected to the device. PAX payment applications do not email receipts.
Application/Terminal Management
Q: What is FEXCO DCC?
A: Financial Services Company Dynamic Currency Conversion. DCC allows customers with international cards to pay using their currency and the processor will do the automatic conversion.
Q: How can I move all my BroadPOS terminals to PAXSTORE?
A: You can request Data Migration from BroadPOS to PAXSTORE by emailing paxmigration@pax.us.
Q: Is PAXSTORE just for the Android Device?
A: PAXSTORE is our new Terminal Management System. You can manage all traditional and Android devices in PAXSTORE.
Check Readers
Q: What is the correct baud rate for communication with MagTek readers?
A: The default rate is 115200 bps (PAX terminal will automatically negotiate to the MAGTEK Baud Rate and supports 9600/1200/2400…)
Q: What are the required cables to run the MagTek with the S80?
A: There are two cables required for operation.
- The first is a bridge cable made by MagTek required: 6P4C Plug adaptor, 1000001866-A.
- The second depends on which MagTek reader you are using:
For the Micr Mini: 22517563 REV.A
For the Micr Micrimage: 22410302 REV.C
Q: I have the connections set between my S80 and my MagTek reader, and the reader reads checks when I pass them through, but when I initiate an actual transaction the reader doesn’t respond to the request.
Make sure you have “Check Reader” turned on in the terminal. You can do that in BroadPOS by enabling the “Check Reader” option. You can also do it at the terminal level:
- Press “Menu”
- Select Option 3 (Operation Settings)
- Select Option 9 (Peripherals)
- Input the password
- Select Option 3 (Check Reader)