Get answers to the most frequently asked questions on all PAX solutions here.
A: Android terminals use the Android operating system and work more like a tablet than a traditional payment device. Android payment terminals can have multiple applications so they can have multiple uses. A traditional terminal only uses the payment application and can only be used to process payments.
A: Some examples would include the A920, a mobile device; the A80, an Android version of our S80; the E-Series, which are Point-of-Sale devices; and the Q-Series for unattended sales terminals. Contact your sales consultant or your reseller for specific devices and product availability.
A: Warranty details may vary. Contact your terminal service provider for warranty information.
A: PED Tampered: The terminal has detected an insecurity with the hardware and has locked itself for security purposes. This can happen if the terminal was dropped or actually tampered with. This error message will also appear if the internal battery is damaged or needs to be replaced.
A: If this is a new terminal, turn off the terminal and remove the battery from the device. Once you remove the battery peel off the protection sticker off the battery. Then place the battery back into the device and plug in the charger.
A: Contact your Merchant Service Provider and have them enable this feature on your file. Then power cycle the terminal to download the new changes.
A: All PAX Android devices support Wireless and Wi-Fi. Other connection methods such as LAN, Dial, or Bluetooth depend on the specifications or accessories and may vary in availability with other PAX devices.
A: Yes, but you would need to install a third-party POS or inventory tracking application. The E Series of devices are a self-contained Android POS and a payment terminal in a single unit.
A: One option would be an A920. This device can be used on Wireless or Wi-Fi, and also has a docking station that supports a wired LAN connection. Talk to your reseller for a device that fits our specific needs.
A: Point to Point Encryption is available for processors that require it.
A: All PAX terminals can process tips, either entered at the time of sale or adjusted after the sale. Please ask your reseller for details.
A: Sales tax would need to be calculated separately on a Point-of-Sale. The Point-of-Sale would calculate tax and include it in the total sent to the payment application. Some applications support having a prompt for tax in the transaction. It will print the tax amount on the receipt and the total tax collected on the batch report.
A: All current PAX devices can accept contactless card and device payments, like Apple Pay, Google Wallet, Samsung Pay, etc. It must be configured in the terminal and with the payment host.
A: You can process Debit or EBT on an encrypted terminal. FSA, HSA, or eWIC payments can only be processed if the terminal is attached to a POS that can send the authorization information for those types of payments. An E Series device with an application that supports FSC, HSE or eWIC would be able to process these payments directly.
A: Yes, we have applications that support gift cards. Ask your reseller for details.
A: This would depend on a third-party POS application in or connected to the device. PAX payment applications do not email receipts.
A: Financial Services Company Dynamic Currency Conversion. DCC allows customers with international cards to pay using their currency and the processor will do the automatic conversion.
A: You can request Data Migration from BroadPOS to PAXSTORE by emailing firstname.lastname@example.org.
A: PAXSTORE is our new Terminal Management System. You can manage all traditional and Android devices in PAXSTORE.
A: The default rate is 115200 bps (PAX terminal will automatically negotiate to the MAGTEK Baud Rate and supports 9600/1200/2400…)
A: There are two cables required for operation.
For the Micr Mini: 22517563 REV.A
For the Micr Micrimage: 22410302 REV.C
Make sure you have “Check Reader” turned on in the terminal. You can do that in BroadPOS by enabling the “Check Reader” option. You can also do it at the terminal level: