Get answers to the most frequently asked questions on all PAX solutions here.
A: Android terminals use the Android operating system and work more like a tablet than a traditional payment device. Android payment terminals can have multiple applications so they can have multiple uses. A traditional terminal only uses the payment application and can only be used to process payments.
A: Some examples would include the A920, a mobile device; the A80, an Android version of our S80; the E-Series, which are Point-of-Sale devices; and the Q-Series for unattended sales terminals. Contact your sales consultant or your reseller for specific devices and product availability.
A: Warranty details may vary. Contact your terminal service provider for warranty information.
A: If this is a new terminal, turn off the terminal and remove the battery from the device. Once you remove the battery peel off the protection sticker off the battery. Then place the battery back into the device and plug in the charger.
A: Contact your Merchant Service Provider and have them enable this feature on your file. Then power cycle the terminal to download the new changes.
A: All PAX Android devices support Wireless and Wi-Fi. Other connection methods such as LAN, Dial, or Bluetooth depend on the specifications or accessories and may vary in availability with other PAX devices.
A: It can be network issue or host issue
Run a Ping Test on a Traditional Terminal:
Run a Ping Test on an Android terminal:
A: An option that allows the user to check on the terminal level if the peripherals are properly working such as ICC Reader, MAG Reader, NFC Reader, and Key Test only.
A: If the terminal displays NPM it means No Paper Mode. This means the terminal either has no receipt paper or the paper is not inserted correctly. You can remove NPM from the screen, but if you remove this the terminal will process transactions without a receipt.
NPM (Traditional Terminals):
NPM (Android Terminals):
A: Follow these instructions:
A: It means the password is incorrectly inputted 3 times. To resolve the issue just power cycle the terminal.
A: The default password can be either Today, Yesterday or Tomorrow’s date with 8-digit format (MM/DD/YYYY)
A: The default password can be:
A: This error message was received when the application installed is OMAHA/FDRCNV. Run a provision or self-register, or contact the Datawire.
A: Due to policy changes, we are not able to provide TIDS via email. All firmware updates must be done over the phone with a Technical Support Analyst. Please see the attached memo. You may call our support line at 877-859-0099 option 4 for further assistance.
A: The terminal has detected an insecurity with the hardware and has locked itself in security purposes. This can happen if the terminal was dropped or tampered with. This error message will also appear if the internal battery is damaged or needs to be replaced. With that being said, the machine must be sent to RMA for a Repair.
A: This is expected and this is normal operation under the latest applications. It is a message that lets them know that there is not an RKI (Remote Key Injection) download for the terminal. Please tap the arrow to exit the message or press the Cancel Button. Do not tell the customer to downgrade the application.
A: Use these instructions:
A: Yes, but you would need to install a third-party POS or inventory tracking application. The E Series of devices are a self-contained Android POS and a payment terminal in a single unit.
A: One option would be an A920. This device can be used on Wireless or Wi-Fi, and also has a docking station that supports a wired LAN connection. Talk to your reseller for a device that fits our specific needs.
A: Point to Point Encryption is available for processors that require it.
A: All PAX terminals can process tips, either entered at the time of sale or adjusted after the sale. Please ask your reseller for details.
A: Sales tax would need to be calculated separately on a Point-of-Sale. The Point-of-Sale would calculate tax and include it in the total sent to the payment application. Some applications support having a prompt for tax in the transaction. It will print the tax amount on the receipt and the total tax collected on the batch report.
A: All current PAX devices can accept contactless card and device payments, like Apple Pay, Google Wallet, Samsung Pay, etc. It must be configured in the terminal and with the payment host.
A: You can process Debit or EBT on an encrypted terminal. FSA, HSA, or eWIC payments can only be processed if the terminal is attached to a POS that can send the authorization information for those types of payments. An E Series device with an application that supports FSC, HSE or eWIC would be able to process these payments directly.
A: Yes, we have applications that support gift cards. Ask your reseller for details.
A: This would depend on a third-party POS application in or connected to the device. PAX payment applications do not email receipts.
A: Surcharge is only applied to credit transactions which are processed by a true credit card while legally, debit cards are not charged with surcharge fee.
A: A Partial Authorization occurs when an authorization is attempted for the full amount of the transaction and there are not enough funds available to cover the full amount, so an authorization for the amount available in the account is returned. This allows the cardholder to use the card presented for the amount available and for the merchant to obtain an additional form of payment for the difference. For Prepaid Gift Cards, the issuers will also return a card balance which will be printed on the receipt.
This feature is controlled by the HOST. Card Brands such as Mastercard, Visa, etc. require this feature to be enabled for ALL cards. This is not a feature we can disable. If there are applications without this feature or that allow you to disable this feature it means they have not yet updated to the latest requirements set by the card brands
A: Complete the File Build Request Form PAX will provide you electronically along with the VAR Sheet, which can be obtained from the Processor, to email@example.com. The File Build Request Form is also available for download here.
A: Please contact your Processor
A: Please contact your SIM Card Provider