IT Infrastructure & Support Internship

PAX at a Glance

At PAX, you’ll work alongside a collaborative, forward-thinking team in a fast-paced environment where innovation is encouraged and ideas move quickly from concept to reality.

IT Infrastructure & Support Internship Summary:

We’re looking for a student exploring help desk support, endpoint administration, identity, networking, and enterprise IT operations. Over the course of several weeks, the intern will learn through instruction, demonstrations, guided labs, job shadowing, reflection, and a supervised capstone. The internship is educational in nature.

This is an unpaid internship, onsite in our Jacksonville office.

What You’ll Be Doing:

As an IT Infrastructure & Support Intern, you will:

• • Attend orientation, security and confidentiality training, and introductions to IT roles and systems.
• • Shadow service desk intake, user communication, ticket documentation, endpoint support, and escalation handoffs.
• • Complete guided labs using training materials, sanitized examples, test devices, or non-production environments whenever available.
• • Observe approved onboarding, device deployment, identity, endpoint, network, and access-control workflows.
• • Practice writing ticket notes, troubleshooting steps, knowledge articles, diagrams, and reflective learning summaries.
• • Complete a supervised capstone that demonstrates learning and provides an educational presentation to the IT team.

What You’ll Need:

• • Current student or recent graduate pursuing Information Technology, Computer Science, Cybersecurity, Information Systems, or a related discipline.
• • Interest in customer support, enterprise technology, systems administration, networking, or cybersecurity.
• • Foundational familiarity with Windows and Microsoft 365 is helpful; prior professional IT experience is not required.
• • Strong curiosity, professionalism, communication, note-taking, organization, and willingness to ask questions.
• • Ability to follow instructions, respect confidentiality, and work safely within defined access boundaries.

Who We Are

PAX Technology is redefining the future of payments—and we’re looking for bold thinkers, builders, and innovators to join us.

As a global leader in payment solutions, we power millions of devices across 120+ countries, helping businesses deliver faster, smarter, and more seamless commerce experiences.

We’re not just building hardware—we’re building solutions. With a dynamic ecosystem of partners, cutting-edge technology, and a relentless focus on innovation, we’re transforming what’s possible in payments. If you’re ready to make an impact in a fast-moving, global tech environment, we want to hear from you.

Ready to make an impact? Apply now and be part of what’s next in payments.

EEO Statement

PAX is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.