Due to policy changes, we are not able to provide TIDS via email. All firmware updates must be done over the phone with a Technical Support Analyst. Please see the attached memo. You may call our support line at 877-859-0099 option 4 for further assistance.
Please send the SN to [email protected]
Use these instructions:
Android Terminal
- Android Settings
- WiFi
- Select WiFi
- Enter Password
- Confirm
Traditional Terminal:
- Menu
- Communication
- WiFi
- Select SSID
- Enter Password
- Go Back to the Main Screen
This is expected and this is normal operation under the latest applications. It is a message that lets them know that there is not an RKI (Remote Key Injection) download for the terminal. Please tap the arrow to exit the message or press the Cancel Button. Do not tell the customer to downgrade the application.
The terminal has detected an insecurity with the hardware and has locked itself in security purposes. This can happen if the terminal was dropped or tampered with. This error message will also appear if the internal battery is damaged or needs to be replaced. With that being said, the machine must be sent to RMA for repair.
The RMA request can be submitted through our portal here: https://paxus.zohodesk.com/portal/en/signin
Due to policy changes, we are not able to provide TIDS via email. All firmware updates must be done over the phone with a Technical Support Analyst. Please see the attached memo. You may call our support line at 877-859-0099 option 4 for further assistance.
This error message was received when the application installed is OMAHA/FDRCNV. Run a provision or self-register, or contact the Datawire.
- “Authentication Error” is related to DataWire.
- Depending on the exact “Authentication Error”, you may need to check the information in your file build for accuracy.
- You may also have to contact Datawire for a reset on their end then you can provision the terminal.
- To provision: Func -> Settings -> Host settings -> Host Register/Self register -> Self-register/ Provision.
It means the password is incorrectly inputted 3 times. To resolve the issue just power cycle the terminal.
Follow these instructions:
Traditional Terminals:
- Func
- Reprint
- Select preferred option
Android Terminals:
- Open Payment App
- Func
- Reprint
- Select preferred option
If the terminal displays NPM it means No Paper Mode. This means the terminal either has no receipt paper or the paper is not inserted correctly. You can remove NPM from the screen, but if you remove this the terminal will process transactions without a receipt.
NPM (Traditional Terminals):
- Menu
- Operation Settings
- No Paper Mode
- Select Auto
NPM (Android Terminals):
- Open Payment App
- Func
- Settings
- Operation Settings
- No Paper Mode
- Auto